Privacy Policy

1. Introduction

Sparc Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparcenergy.in and use our services.

This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

Personal Information

We may collect the following personal information when you:

• Fill out contact forms or consultation requests
• Register for our expert marketplace
• Use our carbon calculation tools
• Subscribe to our newsletter or updates

This information may include:

• Name and contact details (email, phone number)
• Company name and industry information
• Professional details and certifications
• Business requirements and sustainability goals
• Energy consumption and emissions data (for calculations)

Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to your enquiries and provide carbon advisory services
• Tool Functionality: To perform carbon calculations and generate reports
• Communication: To send you relevant updates about our services and industry insights
• Improvement: To enhance our website functionality and user experience
• Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Services

We use the following third-party services that may collect your information:

Formspree

We use Formspree to process contact form submissions. Information submitted through our forms is processed according to Formspree's privacy policy.

Firebase

We use Google Firebase for user authentication and data storage. Firebase processes data according to Google's privacy policy and security standards.

Google Analytics

We use Google Analytics to understand website usage patterns. This service may use cookies to track user behavior anonymously.

Anthropic Claude AI

Our Carbon Intelligence chat feature uses Anthropic's Claude AI. Conversations are processed according to Anthropic's privacy policy.

5. Cookie Policy

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain contact information for 3 years after last interaction, unless you request earlier deletion.

8. Your Rights

Under Indian privacy laws, you have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Withdrawal: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at info@sparcenergy.in.

9. International Data Transfers

Some of our third-party service providers may be located outside India. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Indian privacy laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Other applicable Indian privacy and data protection laws

Any disputes arising from this policy will be subject to the exclusive jurisdiction of Indian courts.